Refund & Returns Policy
If there is damage to a product, or you are unsatisfied for any reason, we will give you a 14-day money-back guarantee (excluding delivery charges) from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you prepay all postage. You assume any risk of loss, theft or damaged goods during transit; therefore, we recommend you take out shipment insurance with your postal carrier. The Pudding People will not be responsible for parcels lost or damaged in transit if you choose not to insure.