After ordering online, you will receive an email confirmation from The Pudding People with your order details within a few minutes of ordering. We will send your goods via a local Courier service. As the majority of our orders are delivered by courier, a daytime address is required for safe delivery of your item. Dispatch is usually within 24 – 48 hours so you should receive your order within 3 – 5 working days; longer for remote areas, Western Australia and Northern Queensland.
Whilst the majority of items are delivered within these timeframes, busy periods can result in extended delivery times.
The Pudding People cannot be held responsible for delayed delivery of any item. Whilst all items are shipped out promptly, delays by the Courier network or Australia Post are outside of our control. If urgent delivery of an item is required, please consider shipment using Australia Post ‘Express Post’.
If you wish to query a delivery, or your delivery is delayed, please contact us promptly at [email protected], so we can investigate and lodge an enquiry with the relevant delivery company. Failure to contact us 7 days before any required delivery date may result in us unable to assist.